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Want to know the secret to keeping employees engaged and productive? According to a new book, managers should learn to “praise the work, validate the person.”
In Validation: The New Approach to Change That Will Transform How You Love, Lead, and Live, Dr. Caroline Fleck writes that research shows that employees on teams that score high in psychological safety, or the degree to which employees feel seen and accepted, are more likely to stay at the company, earn higher revenue, incorporate diverse ideas from others, and be rated as effective by executives.
Yet, according to a 2017 Gallup poll, validation in the workplace is seriously lacking, with only three in ten employees strongly agreeing with the statement that their opinion matters at work.
The million-dollar question, then, is how do you help people feel seen and accepted in the workplace?
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